Moonlit Creatures FAQs!


Hey Moonlit Mama! Do you ship worldwide?

Why yes indeed! There's also a flat rate shipping rate for worldwide orders, so you'll never need to worry about paying more for shipping based on where you live or how much you've bought! Yay!

How long will it be before I get my new goodies?

All orders are shipped out within 1-3 working days. I ship worldwide, and it usually takes about 10-15 working days, but this is just a rough estimate and can be affected by things such as holidays, international customs procedures and the weather.

Can I track my order?

Yep, all you have to do is select the Signed & Tracked shipping option at checkout and when your new goodies are shipped you'll receive a tracking confirmation by email!

How will I know my order has really been shipped if I don't want to spend extra on Signed & Tracked postage?

I feel you Bae! Don't worry, all Moonlit Mail parcels are shipped via my super reliable supplier, with years of experience in order fulfillment. They provide me with a simple tracking method for all orders, and I can send you a screenshot of the shipping confirmation and a rough estimate of where it is in the world if you hit up my Contact page.

My parcel has been lost or damaged, what should I do?

Never fear! Drop me an email via the Contact page and we'll get this sorted, easy peasy lemon squeezy. 

Um, there's an extra ring/bracelet/necklace in my parcel that I didn't order...

This sounds like the exact opposite of a problem! Don't worry, it's just my gift to you for being so gosh dang wonderful. Enjoy! (;

Sweet! Oh, and are you gonna sell my credit card info or spam my email inbox with junk mail?

Absolutely not! It's bad karma, and if you'd like to unsubscribe from my emails, you can do so via the Unsubscribe button at the bottom of all correspondences. No hard feelings babe! You might miss out on discount codes and promotions, though! Oh, and I can't actually see your credit card info or PayPal login credentials or anything like that, in case you were wondering! 

How will I know your site and payment channels are secure tho?

That's a very valid question! I accept a variety of globally trusted payment methods, including Stripe, PayPal and Shopify Payments. Absolutely all of these payment channels offer options to request refunds or open disputes very easily, should you find you're dissatisfied with your order or my services. You're protected no matter what!

Awesome, thanks! Who are you though, exactly?

Oh, my name is Mariane and I run this ship! I started Moonlit Creatures in early 2015, and it has quickly become the absolute love of my life (don't tell my bf I said that, tho). I dedicate like, all my free time to running this shop and my various social media pages. So don't hesitate to get in touch via the Contact page at any time of the day or night, I'm totally here for you!

Cool, thanks!

Thank you for taking the time to read all this stuff! You're rad. Take 15% off your next order with the code CREATUREBAE! 

Sending you love and light,

Mariane Baunsit & Matthew Fermin

+639176700180

This is to confirm my affiliation with the website

ENRA Innovations, LLC

1603 Capitol Ave.
Suite 310 A322
Cheyenne, Wyoming 82001

USA